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State: New York, Massachusetts, Rhode Island
Number of Customers: 10.6 million
Main Service Areas: Northeastern United States & United Kingdom
Contact Information:

  • Massachusetts -1-800-322-3223
  • Upstate New York – 1-800-642-4272
  • Metro New York ? 1-718-643-4050
  • New York ? Long Island and the Rockaways ? 1-800-930-5003
  • Rhode Island ? 1-800-322-3223

Based out of the United Kingdom, National Grid is an international gas and electricity company that services millions of customers both locally and in the Northern United States. Along with several partners, their team is committed to delivering clean energy in order to help support existing global challenges in the industry today, and in the future.

National Grid services many areas including:

Arlington Boston Cambridge
Cranston Long Island Metro New York
Providence Springfield Worcester

National Grid Services and Rebates

National Grid provides gas and/or electric services to several areas within the Northern United States. These services vary based on type and include, Residential, Business, Tradespeople and Contractors, Energy Supply Companies and Landlords and Property Managers.

The Residential and Business options are fairly standard, and this utility provides a customer portal to help people learn more about their payment options and arrangements, view their current bill, and understand their rates. In addition, there is important consumer information about recent energy scams and how to convert= from electricity to natural gas. National Grid also provides information about suppliers and lets their customers know that they have the option to select who supplies their energy. An example of this is found in How to Choose, a detailed, step-by-step outline on how to get the best energy savings. It contains additional links to allow customers to check out National Grid rates and their approved energy supplier list.

For residential and business consumers, lots of energy saving information is available on their website including, tips, green supplier options, and more. Depending on where you live, there are over a dozen service and rebate programs to choose from for both electricity and gas. Based on the program or services you choose, it is possible to save around $50 to $300 per year.

Room-by-Room Savings is an online tool that allows you to select a room within a typical home to determine how you can save more energy. Tips like, use as much natural light in your kitchen as possible, or wrapping basement pipes with insulation help consumers to take advantage of easy ways to reduce their energy bill.

National Grid Suppliers and Vendors

This utility takes their supplier application process very seriously. In order for their team to consider a supplier, that supplier must first fill out a National Grid registration form.

There are strict policies in place to ensure that the applying company offers competitive rates, and conducts business in accordance with legislative requirements. For more information or assistance with this process, National Grid provides documents that further outline their policies.

When accepted, National Grid will tell the supplier to complete applicable eligibility forms. This does not guarantee that the supplier will be approved; rather it is second step in the application process. If approved, the supplier will then need to complete yet another round of documentation.

At first glance this might seem like a lengthy or difficult application process. However, it is National Grid?s way of ensuring that their customers are offered the very best rates and services. It also prevents customer from signing up illegal or fraudulent services.

National Grid in the Community

National Grid offers many different community programs and services in the Northeastern United States.

The National Grid Foundation was established in order to develop economic and environmental strength in communities within their service territory. It provides grants to many non-profit organizations that focus on education, energy and safety.

This utility is also a patron of the Schenectady Museum and it?s ?Wind and Solar Power Exhibit?, which serves to educate visitors about the issues associated to renewable energy. The Green Education Foundation is another National Grid partner. Together, they encourage youth to care for the environment by providing educational sessions on the science of energy, different types of energy sources and strategies.

This utility also supports The Good Neighbor Energy Fund in Massachusetts and Rhode Island, and the Care and Share Energy Fund in New York.

The Good Neighbor Energy Fund offers grants of up to $300 per year to approved applicants and The Care and Share Energy Fund provides grants of up to $200 to low-income community members in need. Both programs help thousands of individuals and families afford energy.

Comparing National Grid Rates

National Grid offers several different pricing options for the delivery of energy to residential customers. These include, Standard Service, Residential Option, Natural Gas Pricing and Distributed Generation Service.

Standard service is the most common residential rate plan, which is made up of various charges based on your agreement. They can include a, basic service charge, delivery charge, legacy transition charge, merchant function charge, system benefits charge, and electric supply charge. A plan can also include rebates, flexible payment terms and special discounts.

When it comes to the supply of energy, National Grid offers an online tool to help consumers determine average delivery and electricity charges based on service class and load zone. Also listed is the total effective monthly cost of gas (per therm). If you choose to select one of National Grid?s approved suppliers, that company defines the price or rates instead.

Depending on where or what type of residence you live in, you might be eligible for several services, but not others. That being said, National Grid provides competitive rates based on the current market.