Service area
National Grid delivers electricity across Upstate New York, Rhode Island, and parts of Massachusetts.
3.4 million customers
About National Grid
National Grid is a major utility serving Upstate New York, Rhode Island, and parts of Massachusetts. In deregulated areas of these states, customers can choose competitive electricity suppliers while National Grid handles delivery and grid maintenance.
Cities & counties served
National Grid provides electricity delivery service throughout the following areas in New York:
Buffalo
Syracuse
Albany
Providence, RI
Worcester, MA (parts)
Niagara Falls
How to contact National Grid
Customer service
Outage / Emergency
Website
Address
300 Erie Blvd West, Syracuse, NY 13202
Frequently asked questions
How do I report an outage to National Grid?
Call 1-800-642-4272 or visit nationalgridus.com/outages.
Compare electricity rates in New York
Delivery charges are only part of your total price—shop competitive suppliers for plans that fit your usage.
Compare rates