Company Overview
Bounce Energy is a Texas based energy company. They began operations as a full-service Retail Electricity Provider in Texas in 2008 with the idea of giving customers like you “more than electricity.” That is why they are committed to bringing value to their customers in the form of innovative plans & products, competitive pricing, guaranteed customer satisfaction, superior customer rewards, and reliable service. In 2012 they expanded to serve Pennsylvania and then, subsequently began operations in New York in 2013. They use their expertise to take care of you, your home, and your business so that you receive the attention, care, and products you deserve
Overview Ratings
In-Depth Ratings
- Price
- Overall Satisfaction
- Billing
- Customer Service
Residential
November 1, 2014
I had no problems whatsoever with this provider.
Residential
August 23, 2014
I chose a one month rate. I wish I had gone with a longer term because I did not like the rate changing every month.
Residential
June 7, 2014
I never had any problems, so I did not talk to their customer service! So I would rate their customer service a 5 since I did not even have to use it!
Residential
May 31, 2014
Bounce Energy has promised certain rewards and even after calling customer service, I am left without what was promised.
Residential
May 31, 2014
I signed up with Bounce because of their low rates. I googled rates on the internet and theirs was a little bit lower than some companies. My first partial bill was fine. My first full bill was over $300 - about half of what it usually is.
I called Bounce and they told me the low rate was an introductory rate. They told me the literature I received in the mail explained it. I'm very busy - I didn't read the liturature I received after signing up - I read everything they has posted on the net before I signed up.
I feel like they pulled a bait and switch - and I'll never recommend them to anyone.
Residential
May 31, 2014
I have asked to delete email ads to me which you have ignored therefor I give you a grade of 1
Residential
May 31, 2014
I have never signed up for service with Bounce Energy or any other energy company. This account is fraud and I would like to know how this can be resolved. yalayani@Hotmail.com
Residential
May 24, 2014
centerpoint is vague on their pricing so it looks like bounce is thepricing problem
Residential
May 17, 2014
It is somewhat unfortunate to try and renew service for a future time frame only to find out the rates have risen to such a degree the search for a good rate starts all over again, hope to continue with Bounce as it has been an excellent partnership with this company
Residential
May 17, 2014
Bounce has been the fairest and trouble free energy co. I ha
ve encountered in the Houston area since 1958. The only complaint is trash left on property after repairs.
Residential
May 3, 2014
I have had no problems with Bounce. My bills are as I expect and they fixed an issue I had right away with no delays. They are comparable to other companies as far as price and accurate on their bills.
Residential
May 3, 2014
Great email updates from Bounce Energy
Residential
May 3, 2014
Most customer service reps were nice when they finally answered the telephone. Unfortunately, the telephone wait often exceeded 20-minutes. It became even more frustrating when the phone disconnected after you have waited the first 20-minutes and had to call them back.
Residential
November 2, 2013
I am happy with the company.
Residential
October 26, 2013
It is a great company and really great company.
Residential
October 19, 2013
Overcharged and service not stopped when requested. Now a bill I do not owe has been sent to a collection agency.
Residential
October 12, 2013
Good company for electricity service.
Residential
October 5, 2013
Great Promo rate but it was for 1 month. After that, the price doubled. Not too happy and switched.
Residential
October 5, 2013
your pricing is a scam, particularly your hidden "bait and switchi" practices on fixed rate plans.
Residential
September 14, 2013
did not charge advertised rates.
Residential
September 5, 2013
Should have known signing up without a contract rate was a mistake. Go for the long-term commitment and pay way less!
Commercial
December 4, 2012
No need to call customer service for any reason. Service is quite satisfactory.
Residential
May 16, 2018
Bounce Energy went above and beyond my expectation. I\'m used to see gimmicks and tricks when signing up for new electricity service in Texas. A lot of companies have plans out there just to \"fool\" the EFL and make it difficult for consumers to choose. Bounce play it in a much better way. I like the fact that every time I renew I can expect a $25 small bonus when I choose the \"build your own\" and select three month option.
*
Residential
February 16, 2018
Great Electricity Provider: USE PROMO CODE:1593235 TO RECEIVE $100 OFF ON YOUR FIRST BILL
Its very good electric company and I have been using since 3 years without any problem.
After switching to this provider my bill almost reduced to half. Also they have very good reward program and
gives you cash back of $50 , $25 etc on time to time like for 3 or 6 months or if autopay chosen.
Their rates are decent and didn\'t get any problems so far and it is very easy to switch to Bounce Energy.
Be sure to use this code to receive $50 bill credit on first bill: 1593235 (It never expires). It worked for me and my many friends.
NOT SURE WHY PEOPLE IS GIVING NEGATIVE REVIEWS. TRUST ME IT IS VERY GOOD ELECTRIC PROVIDER.
Get rewarded every six months and earn items such as gift cards, bill credits, and even a FREE month of electricity!