Amigo Energy

Company Overview

amigo logo

Amigo Energy, founded in 2003, is a privately owned, full-service Retail Electricity Provider (REP) to residential and commercial customers in Texas. They are one of Texas’ oldest electric retailers, and they have a customer base numbering in hundreds of thousands. In 2007, Amigo became a wholly owned subsidiary of Fulcrum Power Services, which manages the physical, financial and commercial energy transactions. However, in August of 2011 they, were acquired by the North American firm, Just Energy.

It is their philosophy to treat their customers with respect. They offer straight talk and simple advice about your energy choices.

Achievements

  • Amigo Energy was ranked #2 in the J.D. Power and Associates Customer Satisfaction Index Ranking in 2010.
  • They ranked as “Better Than Most” in all qualification areas by J.D. Power and Associates in 2011.

Reviews for Amigo Energy

Commercial Rating

Overall Rating:
0 Stars 0 Stars 0 Stars 0 Stars 0 Stars     (0 votes)

Would you recommend to a friend?  0% Yes   0% No

Comments

Residential Rating

Overall Rating:
4 Stars 4 Stars 4 Stars 4 Stars 4 Stars     (129 votes)

Would you recommend to a friend?  92% Yes   8% No

Price: Are the charges on your bill what you expected to pay when you signed up?
4 Stars 4 Stars 4 Stars 4 Stars 4 Stars   (120 votes)

Billing: Were your bills on time? Were they easy to read and accurate?
Did they arrive at the location you specified when you signed up?
4 Stars 4 Stars 4 Stars 4 Stars 4 Stars   (127 votes)

Customer Service: If you contacted customer service, were they friendly and knowledgeable?
Did they provide a solution in a timely fashion? Did you have a long hold time?
3 Stars 3 Stars 3 Stars 3 Stars 3 Stars   (70 votes)

Comments

3 Stars 3 Stars 3 Stars 3 Stars 3 Stars  I was displeased by the use of a "clearinghouse" that led me to Amigo. Amigo has been fine, but the "choose my rate" organization is disorganized and messed up in my dates, causing me to pay an extra $50. Will never do that again.

4 Stars 4 Stars 4 Stars 4 Stars 4 Stars  Would not use this site. No one to contact if you are having problems. Did not set up my electricity correctly, and I had to take it up with the electricity company directly anyways AND got a lower rate.

5 Stars 5 Stars 5 Stars 5 Stars 5 Stars  No comment

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4 Stars 4 Stars 4 Stars 4 Stars 4 Stars  Be careful with minimum electric usage and early termination fees.

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5 Stars 5 Stars 5 Stars 5 Stars 5 Stars  No comment