Brilliant Energy

brilliant energyCompany Overview

Brilliant Energy is a Texas-based retail electric provider, serving homes and businesses. The company was founded in 2007 with the vision of creating a great customer experience, providing competitive prices, and facilitating constant improvement.

Achievements

  • Brilliant Energy currently (updated 2015) holds an A+ rating from the Better Business Bureau (BBB).
  • They also received a 2014 Award for Excellence from the BBB.

Community Involvement

Brilliant Energy is a continual supporter of the Veterinary Public Health Division (VPH) of Harris County Public Health & Environmental Services (HCPHES). The VPH is the animal control portion of the Harris County Public Health & Environmental Service, which is responsible for protecting the health and safety of Harris County pets and residents. The VPH created “Friends of CountyPets”, a nonprofit organization that helps pets to find permanent. VPH also partners with rescue groups and, the veterinarian community.

They are also associated with the Greater Houston Partnership. The GHP works to make the Houston area the best to live, work, and own a business.

They will keep your expenses down by keeping their own down. No fancy offices here. No expensive perks. They just tend to business.

Reviews for Brilliant Energy

Commercial Rating

Overall Rating:
4 Stars 4 Stars 4 Stars 4 Stars 4 Stars     (28 votes)

Would you recommend to a friend?  92% Yes   8% No

Price: Are the charges on your bill what you expected to pay when you signed up?
4 Stars 4 Stars 4 Stars 4 Stars 4 Stars   (27 votes)

Billing: Were your bills on time? Were they easy to read and accurate?
Did they arrive at the location you specified when you signed up?
4 Stars 4 Stars 4 Stars 4 Stars 4 Stars   (27 votes)

Customer Service: If you contacted customer service, were they friendly and knowledgeable?
Did they provide a solution in a timely fashion? Did you have a long hold time?
4 Stars 4 Stars 4 Stars 4 Stars 4 Stars   (22 votes)

Comments

5 Stars 5 Stars 5 Stars 5 Stars 5 Stars  No comment

5 Stars 5 Stars 5 Stars 5 Stars 5 Stars  No comment

4 Stars 4 Stars 4 Stars 4 Stars 4 Stars  No comment

5 Stars 5 Stars 5 Stars 5 Stars 5 Stars  No comment

1 Star 1 Star 1 Star 1 Star 1 Star  Still have not turned off been over 3 months Help !!!

5 Stars 5 Stars 5 Stars 5 Stars 5 Stars  No comment

5 Stars 5 Stars 5 Stars 5 Stars 5 Stars  No comment

5 Stars 5 Stars 5 Stars 5 Stars 5 Stars  No comment

4 Stars 4 Stars 4 Stars 4 Stars 4 Stars  Seemed to wait for the "new" bill to arrive for a long time, but when it did, all was well!!!!

4 Stars 4 Stars 4 Stars 4 Stars 4 Stars  They mistakenly terminated me from the other company too early causing me a lot of trouble

Residential Rating

Overall Rating:
4 Stars 4 Stars 4 Stars 4 Stars 4 Stars     (27 votes)

Would you recommend to a friend?  81% Yes   19% No

Price: Are the charges on your bill what you expected to pay when you signed up?
4 Stars 4 Stars 4 Stars 4 Stars 4 Stars   (26 votes)

Billing: Were your bills on time? Were they easy to read and accurate?
Did they arrive at the location you specified when you signed up?
4 Stars 4 Stars 4 Stars 4 Stars 4 Stars   (27 votes)

Customer Service: If you contacted customer service, were they friendly and knowledgeable?
Did they provide a solution in a timely fashion? Did you have a long hold time?
4 Stars 4 Stars 4 Stars 4 Stars 4 Stars   (24 votes)

Comments

1 Star 1 Star 1 Star 1 Star 1 Star  I have never had your service. Not sure why I received this survey. Please contact me via email if there has been service with your company in my name.

5 Stars 5 Stars 5 Stars 5 Stars 5 Stars  No comment

5 Stars 5 Stars 5 Stars 5 Stars 5 Stars  No comment

4 Stars 4 Stars 4 Stars 4 Stars 4 Stars  Always had good service with Brilliant Energy. Changed at the time to get a lower rate.

5 Stars 5 Stars 5 Stars 5 Stars 5 Stars  good job happy

5 Stars 5 Stars 5 Stars 5 Stars 5 Stars  No comment

3 Stars 3 Stars 3 Stars 3 Stars 3 Stars  When I ask a question about your rates or how much you where going to charge on my renewal you NEVER answer my email and this is not the first time.

4 Stars 4 Stars 4 Stars 4 Stars 4 Stars  No comment

5 Stars 5 Stars 5 Stars 5 Stars 5 Stars  No comment

5 Stars 5 Stars 5 Stars 5 Stars 5 Stars  No comment