Direct Energy

Direct EnergyCompany Overview

Direct Energy was founded in 1986 in Ontario but, is currently headquartered in Houston, TX. Since it’s inception Direct Energy has grown in to one of North America’s largest integrated providers of electricity, natural gas and related services with over six million customer relationships. Direct Energy operates in 46 states across the United States, including the District of Columbia, as well as 10 provinces throughout Canada. In Texas, Direct Energy is the 3rd largest competitive retail electricity provider. They have significant power assets in Texas, including three power generation plants and three wind farms.

Direct Energy partnered with Nest Labs in 2014 in order to create a partnership that would include a smart thermostat. The Nest smart thermostat allows renters and home owners to monitor the temperature of their homes and businesses so that they may increase their energy efficiency. Later on, in 2014, Direct Energy announced its partnership with SmartThings which allows the homeowner to integrate and control a number of things (including: lighting, the thermostat, certain appliances, security system, etc) all from their smart phone or other smart device.

Community Involvement

Recently, for putting so much effort towards cleaning his community and encouraging sustainable practices, Direct Energy gave $5000 to Paul Garrett through their “Volunteer of the Year” program. Garrett then donated the award money to the Mechanicsburg Area School District’s Trails and Trees Environmental Center.

Achievements

  • Ranked as the #1 competitive retail energy supplier in North America according to DNV KEMA
  • The 3rd largest retail electricity provider out of nearly 50 in Texas
  • Ranked as the #1 North American home services provider
  • Ranked as the #3 C&I retailer of annual volumes in North America
  • Operate nearly 30 brands across four lines of business in North America supplying a complete portfolio of energy services to a base of more than 80 million potential customers

Direct Energy sources, generates, processes, trades, services, and supplies energy to meet your current and future energy needs. Most importantly, they use their energy expertise to make a positive difference in people’s lives.  It’s all part of their promise to make the energy company you choose simple, friendly, and direct.

Enroll now and let Direct Energy help you manage your electricity needs.

Reviews for Direct Energy

Commercial Rating

Overall Rating:
4 Stars 4 Stars 4 Stars 4 Stars 4 Stars     (9 votes)

Would you recommend to a friend?  67% Yes   33% No

Price: Are the charges on your bill what you expected to pay when you signed up?
4 Stars 4 Stars 4 Stars 4 Stars 4 Stars   (9 votes)

Billing: Were your bills on time? Were they easy to read and accurate?
Did they arrive at the location you specified when you signed up?
4 Stars 4 Stars 4 Stars 4 Stars 4 Stars   (9 votes)

Customer Service: If you contacted customer service, were they friendly and knowledgeable?
Did they provide a solution in a timely fashion? Did you have a long hold time?
4 Stars 4 Stars 4 Stars 4 Stars 4 Stars   (9 votes)

Comments

5 Stars 5 Stars 5 Stars 5 Stars 5 Stars  Mr. Ellis was very helpful and was able to get me the right price for electricity. he was very good

5 Stars 5 Stars 5 Stars 5 Stars 5 Stars  No comment

5 Stars 5 Stars 5 Stars 5 Stars 5 Stars  No comment

5 Stars 5 Stars 5 Stars 5 Stars 5 Stars  No comment

5 Stars 5 Stars 5 Stars 5 Stars 5 Stars  No comment

4 Stars 4 Stars 4 Stars 4 Stars 4 Stars  With the exception of a very large bill that came coindidentally when we were cancelling service on one of our two buildings and a termination fee, we were happy with Direct Energy and their quality of service.

3 Stars 3 Stars 3 Stars 3 Stars 3 Stars  No comment

1 Star 1 Star 1 Star 1 Star 1 Star  Champion Energy was a nightmare to us.

3 Stars 3 Stars 3 Stars 3 Stars 3 Stars  Direct Energy was slow to respond to the RFQ but did finally compete. We had some trouble adding a location to our account last year. Customer service was not stellar. I am satisfied.

Residential Rating

Overall Rating:
4 Stars 4 Stars 4 Stars 4 Stars 4 Stars     (9 votes)

Would you recommend to a friend?  100% Yes   0% No

Price: Are the charges on your bill what you expected to pay when you signed up?
5 Stars 5 Stars 5 Stars 5 Stars 5 Stars   (4 votes)

Billing: Were your bills on time? Were they easy to read and accurate?
Did they arrive at the location you specified when you signed up?
5 Stars 5 Stars 5 Stars 5 Stars 5 Stars   (4 votes)

Customer Service: If you contacted customer service, were they friendly and knowledgeable?
Did they provide a solution in a timely fashion? Did you have a long hold time?
5 Stars 5 Stars 5 Stars 5 Stars 5 Stars   (3 votes)

Comments

3 Stars 3 Stars 3 Stars 3 Stars 3 Stars  The power actually comes from centerpoint not direct energy so the only thing that mattered to me was rate. If they had kept the lowest rate I would not have switched.

4 Stars 4 Stars 4 Stars 4 Stars 4 Stars  No comment

4 Stars 4 Stars 4 Stars 4 Stars 4 Stars  No comment

5 Stars 5 Stars 5 Stars 5 Stars 5 Stars  No comment

5 Stars 5 Stars 5 Stars 5 Stars 5 Stars  No comment

5 Stars 5 Stars 5 Stars 5 Stars 5 Stars  I did not actually use their services because I ended up having to move.. But I was very satisfied with their customer service and it was very easy to cancel. I will be choosing direct energy again next time I need service!

5 Stars 5 Stars 5 Stars 5 Stars 5 Stars  No comment

4 Stars 4 Stars 4 Stars 4 Stars 4 Stars  No comment

3 Stars 3 Stars 3 Stars 3 Stars 3 Stars  NA