Overview Ratings
In-Depth Ratings
- Price
- Overall Satisfaction
- Billing
- Customer Service
Commercial
February 18, 2020
Liberty Power's customer service isn't always helpful in resolving issues. For example, we requested the contact person for the account be changed more than 4 months ago. To date that change hasn't been made. Requesting their required form to change account rep has also not been sent. Our landlord provided an incorrect meter number that belonged to another business. It took several months to get corrected. Liberty required us to also pay for the other businesses meter. We were never refunded by Liberty, the landlord or the business the meter belonged to for nearly $1000.
Commercial
February 18, 2020
The billing is terrible. No where on the bill is it clear where to sign up to pay online if you are a commercial customer. I sometimes only receive some of our 7 bills. I had to call and have the 2 accounts tied together and then request the bills be emailed. To make it worse, 2 months in a row they said they would cut the service for non-payment because they didn't receive the check I mailed 21 days prior. I got a call before I received their notice ( which also has no option to go online to pay the bill clearly marked). I have been extremely disappointed with liberty power and would not recommend them to anyone.
Commercial
February 18, 2020
Jesse was very thorough and clear as to what we were getting for service and followed through on any communication that was expected. The rates were very competitive and the service has been exceptional. Thank you,
Tom
Commercial
February 18, 2020
Liberty Power needs to get with the technical times when it comes to online billing. They don't provide online billing or payment to business customers. I have had two late payments because the time I get the bill snail mailed to me and the time to process they consider it late (one day past due) and I get hit with huge late fees.
Commercial
October 4, 2012
Great service. Helped me through the entire process.
Commercial
January 6, 2012
I tracked my bill amount and it was consistent and reasonable.
Commercial
November 1, 2011
Hope to be abe to stay with company or One as efficient.
Commercial
September 14, 2011
Our company has more than 15 locations throughout Texas, Louisiana, Arkansas, & New Mexico. Your company has been a wonderful help to me in finding the lowest electricity rates for our locations as their contracts with their current companies run out. Thanks!
Linda
Commercial
September 8, 2011
We get our bills via Penn Power so I cannot answer #2. I have not contacted customer service so cannot answer #3. Compared to our last energy company, this transaction has been seamless.
Commercial
August 2, 2011
Thanks for the wonderful electric rate. With Texas in such a drought condition, we can definitely tell how much higher our bill would be if we had gone with another provider.
Commercial
August 2, 2011
Company is elemental. Do not take credit cards on line and diffcult to get help. People are friendly when you get someone.
Commercial
August 2, 2011
The price is about half of what I was paying with another well known provider. I have had no customer service requirements. Very Satisfied.
Commercial
July 5, 2011
I have been very satisfied with Liberty power. Their staff is always very helpful. They have always been very prompt in dealing with any issue I have called about.
Commercial
July 5, 2011
Would prefer that Liberty Power provided e-billing instead of paper. My dealings with Eisenbach have been easy and efficient.
Commercial
June 30, 2011
Would like a way to check bill on line b/c bill has sometimes arrived so late that payment would result in late charge. I am now exchanging emails monthly to obtain bills shortly after he 1st of the month.
Commercial
June 29, 2011
Andrew is always very helpful, courteous and efficient. The only idea I could suggest is for him to put in his calendar when my contract expires and email me 30 days prior to look at new contracts.
Commercial
June 24, 2011
I like Andrew he was very helpful.
Commercial
June 22, 2011
Liberty Electric was a great company. Liberty I would recommend.
Commercial
June 21, 2011
rate is great
Commercial
June 20, 2011
I am happy to recommend Liberty Power to people and will continue to do so. Their Customer Service has been friendly and professional, always above my expections. After several years with 3-4 providers, we have found the right company.
Commercial
May 19, 2011
No problems at all.
Commercial
May 16, 2011
Until this last month we were completely satisfied, however, after adding an addition building (right in front of the previous building) we were never told we would be charged a connection fee nor was it anywhere in our contract. We received our first bill with a $270 connection fee on it. When we called Liberty Power we were told they couldn't do anything about it ( even though it was never mentioned). At this point I would not recommend them.
Commercial
May 13, 2011
wE HAVE HAD NO PROBLEMS WITH THE SERVICE OR THE BILLING TO MY KNOWLEDGE.
Commercial
May 12, 2011
In procuring an additional service account in an emergency situation, it was necessary to step outside normal channels for assistance. Customer service saw to it that the proper attention was given to the account and the emergency situation resolved in a timely manner. I was very pleased, overall, with the service received.
Commercial
May 9, 2011
We wanted a low but fair electric charge and we ar very happy with the service
Commercial
May 9, 2011
The final price for power was a little fuzzy due to adjustments made due to demand variables. The costs were as much as 3 cents more during my lower usage months.
