Company Overview
Amigo Energy, founded in 2003, is a privately owned, full-service Retail Electricity Provider (REP) to residential and commercial customers in Texas. They are one of Texas’ oldest electric retailers, and they have a customer base numbering in hundreds of thousands. In 2007, Amigo became a wholly owned subsidiary of Fulcrum Power Services, which manages the physical, financial and commercial energy transactions. However, in August of 2011 they, were acquired by the North American firm, Just Energy.
It is their philosophy to treat their customers with respect. They offer straight talk and simple advice about your energy choices.
Overview Ratings
In-Depth Ratings
- Price
- Billing
- Customer Service
- Overall Satisfaction
Residential
December 14, 2017
In lawsuit with the company.
Residential
December 14, 2017
My small 2 bedroom apartment's electric bill here in Houston is much higher than what I paid when owned a 1800 sq home in Victoria.
Residential
July 26, 2017
Only had one bill before I moved, I was unhappy with the price but I liked ElectricChoice.com for shopping a lot and will use them again.
Residential
June 9, 2017
I absolutely LOVE the weekly reporting and graphing of usage to see trends and help manage our usage!
Residential
March 2, 2017
Horrible Customer Service
Phones disconnect while you've been on a wait holding
Water got shut off while we were in Natural Disaster
Told my killowats would never be over ¢9
Amount total due would get paid the next bill would be III not $200's for a 750 sq.ft.apt.
On there web site when logged in gives u a date when due,
Well it's not the same as in there system.Found that out the hard way.
Will not be signing with again.Which is to bad cause I don't have time for this searching for powrer companies.
LNS
03/04/2017
Residential
March 2, 2017
Overall very happy. They did fine.. I would recommend them.
Residential
March 2, 2017
Late fees but other than that I am very happy with Amigo! They were very quick
Residential
June 27, 2015
Easy to deal with, everything was done on time and how it was supposed to have been done.
Residential
November 15, 2014
I was displeased by the use of a "clearinghouse" that led me to Amigo. Amigo has been fine, but the "choose my rate" organization is disorganized and messed up in my dates, causing me to pay an extra $50. Will never do that again.
Residential
November 8, 2014
Would not use this site. No one to contact if you are having problems. Did not set up my electricity correctly, and I had to take it up with the electricity company directly anyways AND got a lower rate.
Residential
May 31, 2014
Be careful with minimum electric usage and early termination fees.
Residential
May 24, 2014
Excellent job by me.
Residential
May 24, 2014
The company is good. I have never had a discontinuation of service, the price is good, all is good.
Residential
May 17, 2014
Service has been great. No issues.
Residential
May 17, 2014
The worst service, worst customer service,
Residential
May 17, 2014
Great service and had no issues.
Residential
May 17, 2014
Great service and as the name implies Friend. I wish they had kept a more competitive price.
Residential
May 17, 2014
I am very satisfied with them.
Residential
May 17, 2014
Easy to work with.
Residential
May 10, 2014
I recommend Amigo to all my friends directly.
Residential
May 10, 2014
If Amigo is a reliable company and if they offer you a good price take them.
Residential
May 10, 2014
I was told I would get paid a bonus for referring friends and I did refer 3 friends. They were told by Amigo that they would get a better rate if they went direct instead of the referral program. They did not honor the bonus program. I am not renewing with Amigo at the end of my contract.
Residential
May 10, 2014
Service has been great.
Residential
May 10, 2014
Rates are comparable to other companies or better.
Residential
May 10, 2014
Customer Service has me all confused about getting new service at my new home. I may not go with Amigo after all.
Residential
May 10, 2014
The price for Kilo watt was not bad at the time.
Residential
May 10, 2014
Amigo is what they say they are. The company also supports inner city youth programs for kids.
Residential
May 10, 2014
Amigo is cheaper than others.
Residential
May 10, 2014
I liked the company and they were always curtious.
Residential
May 10, 2014
Very pleased with Amigo Energy. Their prices are usually competitive but as with all suppliers, shop around. Have had no issues with Amigo at all.
Residential
May 10, 2014
Amigo did not give me the pricing for my new contract even though I asked for it repeatedly by mail,phone, and email.
Residential
May 10, 2014
I recommend Amigo to all my family. Amigo works with you when you need it. I am appreciate Amigo.
Residential
May 10, 2014
Not as competitive now. Did not honor my renewal offer pricing. I will not renew with them again.
Residential
May 10, 2014
I will sign up with again once my current contract is over.
Residential
May 10, 2014
Amigo is a lot better than TXU. They are cheaper.
Residential
May 10, 2014
I have been very satisfied with Amigo and I would not change.
Residential
May 10, 2014
Amigo gave me good price and I am still happy with Amigo.
Residential
May 10, 2014
I have been extremely happy with Amigo Energy.
Residential
May 10, 2014
I believe you could do a better job contacting email accounts monthly to let customers know that the invoice is due.
Residential
May 10, 2014
Amigo is a good company.
Residential
May 10, 2014
Amigo needs to send bills online, and late notices online too instead by mailing late notices. They also need to provide a link on bill notice to click on and make payment.
Residential
May 10, 2014
No problems with the company.
Residential
May 10, 2014
We never had a problem. Good company while we were with them.
Residential
May 10, 2014
I was happy with them.
Residential
May 10, 2014
They have been a good company.
Residential
May 10, 2014
I did not renew because you required direct pay from my account.
Residential
May 10, 2014
Take care of everything online if you can.
Residential
May 10, 2014
Everything was good.
Residential
May 10, 2014
The best thing in the market , I have the best deal with them so far.
Residential
May 10, 2014
Go to Amigo and I have my bother sign up too. They have good prices overall.
Residential
May 10, 2014
They were a good company while I had them.
Residential
May 10, 2014
Before Electric Choice I had not even heard of Amigo Energy. I did my research and took a chance. I have not regretted it!
Residential
May 10, 2014
Amigo is very good. I recommend it to friends, family everyone I know.
Residential
May 10, 2014
I have never had a problem with them.
Residential
May 10, 2014
Consider Amigo as your electricity company. They were a fine company when I had them.